How to contact the IT support service?

The promoters of the Xarxa Punt TIC, in addition to having the support and guidance of the Technical and Promotion Office, have the option of contacting an IT support service, which will help them solve any technical difficulties with the hardware they may encounter in managing their Punt TIC.

The contact details for the 'ATOM' IT support service (Omnichannel Technological Assistance) are:

• The contact number for incidents of the Xarxa Punt TIC is 900 82 82 82
• The email address for incidents of the Xarxa Punt TIC is assistencia@atom.gencat.cat

This service is available to Punt TIC that have updated their hardware between 2018 and 2019. The rest of the Punt TIC do not have 'ATOM' IT support, but they can request support and guidance from the Technical and Promotion Office of the Xarxa Punt TIC on matters of pedagogical advice and free software.

> Access the frequently asked questions section